*Splunk Advisory Engineer (Virginia) - Security Clearance

Job Description: That's a cool job! I want that!
Are you passionate about customer success and big data? Are you a true hybrid professional with a strong technical background and customer acumen? As part of our high-caliber Customer Success Team, Splunk Advisory Engineers will provide technical depth, industry expertise, and execution orientation to ensure customers achieve maximum value from their investment in Splunk. This customer-facing position also serves as a focal point between the customer and the Splunk ecosystem, working closely with teams across Splunk to streamline access to Product Management, Engineering, Professional Services, Education, and others. So if you're excited about representing Splunk in support of the customer mission and delighting our customers, join us!
Responsibilities: I want to and can do that!
Develop and nurture relationships to support and guide customer resources that include Splunk Administrators, Architects, Knowledge Managers, Developers and Users for increasing Splunk adoption.
Assist and provide expert best practices in adoption, expansion, growing use cases and in setting up a Splunk Center of Excellence.
Assist with Splunk Apps and system upgrade planning & execution.
Assist in workshops to help customers leverage the full value of Splunk solutions and lead periodic stakeholder meetings.
Provide insights with respect to the availability and applicability of new products and features.
Support Professional Services in identifying, scoping, and selling follow on and new service opportunities.
Support Education Services in identifying and recommending staff training opportunities.
Identify in collaboration with the Splunk Account team the key success criteria for Splunk deployment and drive customer success and satisfaction.
Act as the Splunk liaison for Splunk technical questions, issues or escalations. This will include working with Splunk Support, Product Management (i.e. roadmaps), or others as needed.
Work closely with the Splunk Account Team (Account Manager, Sales Engineer, Professional Services and Education) to identify opportunities for new usage of Splunk across organizational functions.
Maintain current functional and technical knowledge of the Splunk platform and future products.
Requirements: I've already done that or have that!
10+ years of experience in a related function is required with direct customer advocacy and consultative engagement experience in post-sales or professional services functions in enterprise environments.
Active government security clearance required (Minimum Secret, but TS or above is preferred)
Strong technical, analytic and problem solving skills combined with the ability to provide quick resolution to problems.
Strong knowledge (recent experience) with the following technology: cyber security technologies, storage, servers, data centers, and cloud.
Prior experience conducting workshops to customers and discussing pros/cons of implementing various technologies and business value.
Experience successfully managing customer engagements to completion with a high level of customer satisfaction.
Exceptional verbal, written, organizational, presentation, and communication skills.
Demonstrable success in thinking strategically and executing tactically, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
Ability to collaborate effectively across organizational boundaries and develop strong relationships with internal and external stakeholders.
Estimated average 25% travel based on customer and business need (depending on location of customers and candidate there may be more or less travel).
Technical Skills / Experience That Are 'Nice To Haves'
Splunk product expertise highly desired (Core, Enterprise Security, IT Service Intelligence, Hunk, User Behavior Analytics) and certifications: Architect, Administrator, Power User, Knowledge Manager.
Hands on technical experience within the cyber security domain, including engineering, integration, implementation and operations.
Large scale implementation, IT Operations, analytics and big data experience.
Virtualization and systems administration knowledge.
Industry certifications (desired): GIAC, CEH, CISSP, CISM, CISA, PMP, ITIL
Education: Got it!
Bachelor's degree in a technical field such as computer science or equivalent.

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