Patient Access Center Representative

Purpose and Scope:
Answer incoming calls from patients and their families to answer inquiries and questions, schedule appointments, triage telephone calls to the appropriate clinical staff, handle complaints, troubleshoot problems and provide information.
I. Position Requirements:
Education: Associates degree and/or Bachelor's degree preferred. Preferably in business administration or related field.
Experience: At least 1 years of experience in the medical call center field preferred.
Proficient with an electronic medical record. Experience with eClinicalworks a plus.
Required language proficiency
Knowledge of exceptional patient experience principles and practices
Knowledge of call center telephony and technology
Experience in customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Clear understanding of ambulatory practices.
Spanish proficiency preferred
Exceptional patient services skills
Excellent communication skills
Medical scheduling background preferred
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Patient service orientation
Empathetic to concerns of patients
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience

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