Federal - Business Consultant

Organization: Accenture Federal Services
Location: Washington, DC
Great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.
Our growing TMT Team is seeking a Business Consultant with strong communication and leadership skills to support new and existing deployments of our Task Management Tool (TMT). In this position you will navigate a complex work environment to collaborate with business users, project sponsors, senior leadership and supporting teams to support, update and expand the functionality of our CRM based TMT tool.
You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.
Manage the expectations of the customer with regard to solution functionality and deployment process
Serve as business analyst advising the customer on best practices for configuring CRM and the task management tool (TMT)
Coach customer on change management initiatives supporting the deployment and support of the solution
Conduct classroom training and desk-side support for users and customer technical support staff
Update formal solution training and configuration materials for the customer
Support technical staff during solution installation with user and organization account creation, solution configuration and troubleshooting
Conduct functional testing of solution and lead customer adoption process

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