PeopleSoft CRM Business Systems Analyst

Key Role:
Work as a PeopleSoft business systems analyst, serving as a liaison between technical and functional internal teams, Scrum teams, PMO, and stakeholder communities and consult with business area leads to analyze issues, generate solutions, and provide overall project guidance, focusing on PeopleSoft Customer Relationship Management (CRM) HR help desk functionality and companion products, including Workforce Communications and Oracle Business Analytics. Work closely with Army community stakeholders, developers, and key users, business leadership and subject matter experts (SME's), other IS teams, and development teams throughout the analysis, design, test, QA, and delivery phases of the IPPS-A program. Organize and facilitate information gathering and validation sessions to gain insight into systems, processes, and data, document business requirements, and identify process improvement opportunities, as applicable. Perform detailed requirements definitions and data element business rules and documentation and establish and grow working relationships with various groups throughout the firm to enhance business comprehension and involvement. Liaise with the lead and direct the work of others, as applicable.
Basic Qualifications:
6 years of experience with PeopleSoft CRM, including module configuration, developing training materials, requirements gathering, and writing reports
5 years of experience with ERP in a technical or functional role
Experience with PeopleTools 8.5x or higher
Experience with PeopleSoft HCM and CRM 9.x or higher
Secret clearance
BA or BS degree
Additional Qualifications:
Experience with large scale implementation and support for PeopleSoft CRM modules
Experience with recent employment directly involved with CRM implementation, upgrade, or production support
Experience with working in a project team and comprehending project methodologies, including waterfall and agile
Experience with facilitating meetings and group discussions
Ability to elicit requirements using multiple methods, including interviews, site visits, document analysis, workflow process analysis, and business analysis
Ability to synthesize across multiple topic areas and compile data into a coherent documented format
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
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