Responsible for the customer relationship including but not limited to the greeting, service review, the ring-out, informing the customer about the various systems and components on there vehicle, removing and replacing the oil filter, checking and topping off fluids, checking tire pressure, adding oil, and performing ancillary duties as required, proper installation of the oil drain plug, inspecting gearbox fluid levels, and lubricating chassis, vacuuming vehicles’ interior floors and washing the exterior windows, perform light checks, vehicle drive-ins/drive-outs and escorting customers using CB Squared Services, Inc. “No-Handles” policy.
Receive customer name from POS, welcome the customer, escort the customer to and from PMM station from the lounge, assist with the light check, review vehicle manufactures recommendations with each customer. Provide customer name to Customer Service Advisor (if repeat customer), guide vehicles in and out of the service bays, perform the light check, raise the vehicle hood, remove the air filtration items, determine oil filter application, physically verify new oil filters, check/adjust tire pressure, check brake fluid, check/Fill battery, power steering, window washer fluids, check/Fill transmission fluid, check/Fill engine antifreeze, install/reinstall new and ROC items, observe lower bay quality inspection, perform upper bay quality inspection, drive vehicle out of service bays, complete under vehicle inspection, remove oil drain plug, loosen and remove the oil filter, wipe the mounting plate/check filter spindle, install oil drain plug, install new oil filter, wipe/lubricate fittings, check/fill gearboxes, report under vehicle status, check oil filter and oil drain plug for leaks, complete the quality inspection, secure bay safety net, depending on the size of the J-Team the Lower Bay Technician will check the exterior lights, wiper blades, belts, coolant level, clean the exterior windows, and guide vehicles out of the service bays, escorts customer to the Customer Service Advisor or lounge, places floor mat into vehicle, communicates vehicle mileage to the Customer Service Advisor, drives vehicle into the service bays, Unlocks vehicle, lowers driver side window to half way, raises all other windows completely, vacuum interior floors, wash exterior windows to include mirrors and sunroofs, and safely drives vehicles from service bays.
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Jiffy Lube is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.