Reviews Specialist (Digital Markets Div.)

Location: Arlington, VA- Metro Accesible
Length: 5 month contract to perm opportunity
Hours: 9:00am-5:00pm
The company has a Digital Markets operation that includes three software reviews sites: Capterra.com, SoftwareAdvice.com and GetApp.com. They are similar to TripAdvisor, but for software.
The person in this role will be responsible for responding to software vendors that have questions about reviews of their product on one or more of the DM sites. Additionally, they will email people that wrote reviews to request proof that they actually use the product they wrote about; at times, people submit fraudulent reviews.
Finally, this person will be responsible for copying and pasting vendor replies to reviews on Software Advice, since they don't have a way for vendors to create these themselves.
Experience:
• Customer service background (CS at call center, sales, restaurant server, or hospitality background)
• Has worked in an office
• Has strong command of the English language, with decent grammar and spelling
• Is comfortable responding to a high volume of emails, especially under pressure.
Company Description:

TalentBurst is an award winning IT, Accounting & Finance staffing firm headquartered in Boston with offices in San Francisco, Miami, Milwaukee, Toronto, Bangalore, and Gurgaon. Our clients include the leading social media, technology, banks, utilities, pharmaceutical, and biotech companies.


We work with 75 of the Fortune 500 companies. Our recruiting team is one of the most successful in the industry and has a strong reputation for treating our employees well and helping you find your next dream project.


Benefits


At TalentBurst, one of our founding principles has been to provide our employees with the best benefits available. Benefits we have available include:


• Health, Dental, and Vision Plan


• 401(k) Plan


• Life Insurance


• Immigration assistance


• Credit Union Membership


• Direct Deposit


• Vacation pay (only for FTEs)




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