Insurance Customer Service Representative
HireArt is helping our client hire an experienced and highly motivated Insurance Customer Service Representative.
This is a work-from-home contract position with a competitive benefits package.
Candidates must reside within the state of Virginia.
As an Insurance Customer Service Representative, youll provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information.
The ability to handle a high volume of inquiries (telephone, email, chat) in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role.
The ideal candidate can work independently, has a passion for helping others, and has the drive and desire to make significant contributions to the success of the company.
As an Insurance Customer Service Representative, you will:
- Handle incoming service inquiries (calls, emails, web chat) from policyholders, agents, and producers.
- Complete outbound calls to policyholders, agents, and producers for needed follow-up.
- Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes.
- Handle product eligibility and underwriting inquiries from producers.
- Answer questions about underwriting concerns related to home inspections and select property and liability hazards.
- Accept payments from policyholders over the phone.
- Perform manual address validations.
Benefits for this role include:
- Pre-tax commuter benefits- $25/month student loan contribution- Employer (HireArt) Subsidized healthcare benefits- Flexible Spending Account for healthcare-related costs- HireArt covers all costs for short and long term disability and life insurance- 401k package (unmatched)- Plus Perks!.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a work-from-home contract position with a competitive benefits package.
Candidates must reside within the state of Virginia.
As an Insurance Customer Service Representative, youll provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information.
The ability to handle a high volume of inquiries (telephone, email, chat) in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role.
The ideal candidate can work independently, has a passion for helping others, and has the drive and desire to make significant contributions to the success of the company.
As an Insurance Customer Service Representative, you will:
- Handle incoming service inquiries (calls, emails, web chat) from policyholders, agents, and producers.
- Complete outbound calls to policyholders, agents, and producers for needed follow-up.
- Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes.
- Handle product eligibility and underwriting inquiries from producers.
- Answer questions about underwriting concerns related to home inspections and select property and liability hazards.
- Accept payments from policyholders over the phone.
- Perform manual address validations.
Benefits for this role include:
- Pre-tax commuter benefits- $25/month student loan contribution- Employer (HireArt) Subsidized healthcare benefits- Flexible Spending Account for healthcare-related costs- HireArt covers all costs for short and long term disability and life insurance- 401k package (unmatched)- Plus Perks!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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